표 1 요인분석 및 신뢰도 검증 결과

요인	Component							공통성	Cronbach Alpha 값
	1	2	3	4	5	6	7
만족도3	.812	.096	.198	.173	.212	.178	.182	.847	.915
만족도2	.809	.257	.232	.159	.155	.144	.121	.858
만족도4	.710	.264	.211	.178	.212	.114	.289	.791
만족도1	.704	.213	.223	.223	.132	.145	.223	.728
유용성1	.189	.868	.066	.184	.031	.127	.105	.856	.888
유용성2	.262	.858	.073	.134	-.019	.046	.053	.834
유용성3	.097	.827	.158	.132	.032	.155	.190	.797
서비스 품질3	.227	.062	.826	.147	.203	.149	.153	.845	.893
서비스 품질6	.211	.108	.821	.141	.161	.148	.175	.829
서비스 품질2	.207	.153	.811	.099	.176	.114	.133	.796
사용 용이성3	.225	.049	.094	.836	.107	.193	.094	.818	.866
사용 용이성2	.157	.251	.144	.821	.143	.021	.102	.814
사용 용이성1	.136	.193	.130	.804	.235	.044	.079	.782
시스템 품질2	.202	.013	.077	.073	.828	.150	.067	.765	.820
시스템 품질4	.225	.095	.264	.197	.766	.083	.021	.762
시스템 품질1	.071	-.066	.221	.256	.753	.187	.185	.760
정보 품질3	.219	.135	.209	.103	.183	.834	-.018	.850	.786
정보 품질4	.167	.188	.152	.127	.211	.792	.219	.821
사용의도2	.301	.191	.240	.112	.128	.052	.803	.862	.846
사용의도3	.344	.199	.240	.176	.131	.165	.752	.858
Kaiser-Meyer-Olkin(KMO)								.894
Bartlett 구형성 검정						Chi-Square		3,216.432
						df(p)		190(.000)